FAQ
PRIME METRO DELIVERY. FREQUENTLY ASKED QUESTIONS
Prime Metro Delivery (PMD) is a multi national cargo agency based in over 100+ countries and serving the world at large irrespective of your location. Prime Metro Delivery serve from full container load to less container load. Our prices are second to none and our service one of its kind. Timely, effectiveness and fast are the virtues we uphold. Over the years we are rated as the best.
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LCL is an acronym which stands for Lehman Cargo Logistics
We offer Air Freight, Sea Freight as well as Road Transport
We have recorded 100% client satisfaction over the past years ranging from timely delivery to the way we handle your parcel. Our team is made up of professionals always ready to serve you
Kindly check our career page often for employment opportunities both offshore and on board, skilled and unskilled labor
Based on the type of good, quantity and distance, we charge you. Our prices are the best you can get around
You can track your shipment at any time using our online tracking tool on www.lehmancl.com/track
To ensure safety while shipping parcels, Prime Metro Delivery discourages shipment of prohibited, restricted and dangerous items to any destination. For more information, you can download and read our list of Prohibited and Restricted Items. Also note that some countries have additional restrictions, prohibitions, and acceptance processes for certain commodities. Please refer to the Customs Information page to check the prohibited/restricted items by country.
The Prime Metro Delivery Parcel Express is the service of shipping parcels and packages and delivering them to their respective recipients. However, the minimum chargeable weight for parcels is 500 grams (1 lbs).
The Prime Metro Delivery International Express service allows you to ship time-sensitive parcel(s) or document(s) weighing below 30 kilograms (66 lbs) to any location worldwide using the fastest available means.
The Prime Metro Delivery Document Express service is used to deliver documents efficiently to their final recipients. This service, however, attracts a minimum chargeable weight of documents weighing 500 grams (1 lbs).
Distribution Service means that Prime Metro Delivery will assume the responsibility of shipment distribution to multiple recipients (e.g. invoices, invitation cards).
Prime Metro Delivery Return is a service that allows customers to send a documents or parcel that needs a signature or any other action and then needs to be returned to the shipper.
Prime Metro Delivery Domestic is the service of shipping and delivering documents and parcels within the customer’s country.
Visit our ‘Order Supplies’ section in ‘CONTACT US’ page and submit an order for what you need.
For Express shipment, the following conditions must be met:
- A maximum of 30 kilograms
- A combined length of not more than 274 centimeters (108 inches)
- The dimensions must not exceed 158 centimeters (62 inches)
- Maximum value limit for an express shipment (per shipment piece) is US$50,000
If your shipment does not match any of the above conditions, then it cannot be shipped as Express.
Actual weight is the weight of the package while volumetric weight takes into consideration the dimensions of the package. For example, if you order a tall vase, the volumetric package weight will be calculated based on the Length x Width x Height divided by 5000.
When your package is received at our facility, we calculate both the actual weight of the package and its volumetric weight; the larger figure will be applied to your package. This procedure is followed by all airlines and freight forwarding companies.
At Prime Metro Delivery, we take confidentiality seriously. We ensure all personal information such as identification details, street or e-mail addresses, phone numbers, or any other information provided on our website will not be shared or sold to any person, business, or entity.
Unfortunately, Prime Metro Delivery does not offer special shipping rates in this case. Returned merchandise is subject to the standard Prime Metro Delivery shipping rate.
If your shipment is missing, we highly recommend that you immediately contact the merchant for speedy assistance. Most of the time, merchants will either ship your order in several packages on different days or accidentally place the wrong number of items in the package, especially if your order has more than one piece.
Another reason could be that the item you ordered is simply out of stock; merchants usually advise you of such, or ship it to you at a later date.
There are a number of reasons for delayed delivery:
- The merchant did not ship your package because they couldn’t get the proper authorization from your credit card company for your order. In such a scenario, we advice that you contact the merchant for clarification.
- The merchant shipped the package to your account, but the package got lost along the way. Contact the merchant for tracking and delivery confirmation or request a replacement.
- The package was received at your New York/London account address, but your name and account number were not printed on the package label. Your package could be stored in the Unknown Packages zone. Contact your local Prime Metro Delivery station to check on the status of your package.
- Your package contains hazardous material, and it is held at our New York/London office. Contact your local Prime Metro Delivery station to check on the status of your package.
Prime Metro Delivery ships all Shop and Ship packages via express courier service. Therefore, the maximum value allowed per package should not exceed US$2500. Packages valued above US$2500 must come with an Export Declaration form from the shipper or the merchant.
Warehousing is a service offered by Prime Metro Delivery to store and manage your inventory in our strategically located logistics centers. Warehousing offers duty –free or duty –paid options to cater to the different needs of customers in all industry segments. We also ensure that your storage requirements and inventory management needs are met while providing real-time visibility at all levels to help you control your stock levels, streamline purchases and improve your order cycle time.
SCM is the management of the entire value-added chain from the supplier to manufacturer or service provider on to the retailer and the final customer. SCM’s primary goal is to deliver the right product to the right place at the right time in the most cost-effective manner.
Prime Metro Delivery provides the following logistics services:
- Inbound freight and clearance
- Warehousing and storage
- Value added services including, but not limited to bundling, kitting, price tagging, and security tagging
- Facility management
- Supply-chain consultancy
- Delivery service
Since Prime Metro Delivery warehouses are built according to the local country’s civil defense regulations, we do not store the following items:
- Any hazardous materials that require special storage conditions
- Explosives
- Waste materials
- Living tissues
In order to provide most suitable, convenient and cost efficient logistics network, Prime Metro Delivery employs a multi-modal transportation utilizing land, air and the ocean.
It is a service in which Prime Metro Delivery picks up the shipment(s) from the airport of origin, ships it to the country of destination, while taking care of customs clearance, tariffs and other airport/importing regulations, and delivers it to the recipient’s final address.
Prime Metro Delivery provides the following freight services:
Customs Clearance and Door delivery Door-to-Door delivery Door-to-Airport delivery Airport-to-Door delivery Airport-to-Airport delivery
Yes, you can. You have the option to clear your shipment(s) by yourself or through a third party.
Yes, Prime Metro Delivery offers its customers the option of clearing their shipments of all importing/exporting procedures.