IMPORT
Repeat Orders Usually Come From Happy Customers
Regardless of incoterms, we don’t consider the shipment over until it’s delivered.
You need to work with a forwarder that recognizes the importance of the entire process rather than just the role they’re involved in. Sometimes deals get made outside of the responsibilities of an incoterm. Whatever deal you cut, we will support you in your execution of it.
Listen First Mentality
Genuine solutions don’t begin with answers – they begin with listening. Most of the disconnect between vendors and their clients comes from a lack of true understanding regarding the underlying issues that mean the most for their business. Prime Metro Delivery takes an inverted approach. Our process doesn’t begin with misinformed action, but a conversation and listen-first mentality.
Customer Service First Model
It’s not about shipping – it’s about your customers. The end result of poor business partnerships between shippers and freight forwarders is unhappy customers. That’s why Prime Metro Delivery’s business model revolves around giving you the tools to succeed, starting with the most basic of all – proper communication practices.
Unique Routing Options
There’s no differentiation in available options between the smallest and largest freight forwarders. There’s differentiation in the unique arrangement of those options. Our logistics decisions begin with the customer’s underlying need. A different balance of budget, transit time, and priorities will call for an entirely different set of solutions.
Don’t add to your customer acquisition costs by being penny foolish on export logistics
You’ve worked so hard doing everything to gain customers. Now that the goods are made and ready to go, make sure you work with a partner that values your hard work more than you do and helps ensure it delivers on time, unharmed, with an experience that pushes your customer to reorder.